Store Policies & Business Information

Everything customers need before placing an order.

This page outlines our privacy practices, return and refund process, shipping service details, website terms, and official contact information for Casper in Pakistan.

Customer Support

03128513901

caspertissue@gmail.com

Local Office Address

Gulshan-e-Iqbal Block 3, Karachi, Pakistan

Visits by appointment

Service Hours

Monday to Saturday

Order support and dispatch updates during business hours

Privacy Policy

We collect only the information needed to process orders, provide delivery updates, and support customer service.

Customer name, phone number, delivery address, and order details are used only for order fulfillment and account support.

Payment details are handled through approved payment partners. We do not store full card or wallet credentials on our website.

Customer information is never sold to third parties. Limited data may be shared with courier partners only to complete delivery.

You may contact us to update or remove your stored information where legally permitted.

Return & Refund Policy

We want every order to arrive in excellent condition. If there is an issue, our support team will help review it quickly.

Return or replacement requests should be reported within 3 days of delivery.

Products must be unused, sealed, and in original packaging unless they arrived damaged or incorrect.

Refunds are issued only for approved cases such as damaged, defective, or wrongly delivered items.

Approved refunds are processed back to the original payment method or bank account within 7 to 10 business days.

Shipping & Service Policy

We deliver tissue and hygiene products across Pakistan through courier and local dispatch partners.

Orders are usually confirmed within business hours from Monday to Saturday, 9:00 AM to 6:00 PM.

Standard delivery time is 2 to 5 business days for major cities and 3 to 7 business days for other locations.

Shipping charges, if applicable, are shown at checkout before order confirmation.

Delivery delays caused by weather, strikes, remote-location routing, or public holidays may extend the timeline.

Terms & Conditions

By using this website, customers agree to follow our ordering, payment, delivery, and support terms.

All prices, availability, and promotional offers may change without prior notice.

Orders may be cancelled if stock is unavailable, payment is incomplete, or delivery information is incorrect.

Customers are responsible for providing accurate contact and shipping details during checkout.

Casper reserves the right to update these terms and policies at any time by publishing the revised version on this website.